Component | Contact |
| UCAR’s Forecasting, Analysis, and Budgeting Tool (FAB) |
Tier 1 Silverlight installation, evaluate and assess browser upgrades and setting changes: Program/Division IT Staff, System Administrators Tier 1( General Support): FandA help Desk (servicedesk@ucar.edu) Tier 2 (end users): FandA help Desk (routes to Business App Specialist (servicedesk@ucar.edu) This team will escalate to technical resources as necessary MS Silverlight supported browsers |
| IBM® Cognos Business Intelligence |
Tier 1, evaluate and assess browser upgrades and setting changes: Program/Division IT Staff, System Administrators Tier 1 (General Support): FandA help Desk (servicedesk@ucar.edu) Tier 2 (end users): FandA help Desk (servicedesk@ucar.edu) This team will escalate to technical resources as necessary |
| IBM® Cognos TM1 Architect and Perspectives Client | Tier 1, Installation, upgrades: Program/Division IT Staff, System Administrators Tier 1(General Support): FandA help Desk (servicedesk@ucar.edu) Tier 2 (end users): FandA help Desk (servicedesk@ucar.edu) This team will escalate to technical resources as necessary |
| Request for Access to Tools | servicedesk@ucar.edu |
| Request changes to the Financial Organizational or HR Organizational structures used in the tools | servicedesk@ucar.edu |